Updated: Nov 21, 2020
How did you reach out to this blog? Likely a website or a mobile phone or a link on a page/chat group appeared. Once it appeared, you were persuaded to read this blog... Does it happen that your Alexa, youtube, or gaming application prompts you with an ad, just at the time you were supposed to get them...
Welcome, this is a glimpse of the future of work applications. Imagine what you could do if you design, build, or buy and applications with an intent to persuade your users to stay happy, feel relaxed, and assist automatically, when needed, proactively.
"The best way to predict the future is to invent it," a wise man said once.
You must be thinking about the applications that I am using or building is ready for the future of work or not? Well, let me make it simple for you to identify what it would take to make applications that are ready for #futureofwork.
One of the simplest ways to identify that is by identifying that on which platform the application is built. There are three generations of platforms on which the applications are built and used.
In the first generation, the application was built or used on a desktop. These applications were more suited for data entry/output kind of intelligence. A good example is a word processor which people were using since the advent of the computer. or a vi editor if you were a geeky guy when UNIX was evolving.
The second-generation applications are built on a cloud platform. They are built on the cloud so that they can be built faster, are scalable, and resilient and can be used on a scale. For example, a webpage that you use to book your hotel recently or a mobile app to watch videos. These applications are capable of understanding the behavior of the context. They can understand the location, the network performance, the device resolution. Based on that understanding or event, they can trigger an action or prompt.
And the most interesting is the third generation of applications - applications of #futureofwork. They are cognitive too apart from being persuasive. They try to understand what the human is feeling and then respond accordingly. They will be built on Artificial Intelligence or Machine Learning Platforms. Haven't you observed the response of a chatbot or voice assistance changing based on the person or gender talking to them? For example, OpenAI is the platform where content comprehension, polyglot, semantic search like applications are built. Why are you not using and building more and more of those applications?
The future of work applications not only will deliver value but SHARED VALUE. They will not just listen to you but will be EMPATHETIC by design.
Start considering the social and behavioral aspects of design, when building an app of #futureofwork!